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The AI Adoption Gap with 
People with Disabilities

The Unmet Promise: Understanding the AI Adoption Gap

Globally, 1.3 billion people live with a significant disability (WHO), yet many are left behind as AI advances. A crucial 'AI adoption gap' persists, preventing technology from fully empowering this community.

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Key Barriers to AI Adoption

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Lack of Inclusive Design

Many mainstream AI tools are not built with universal accessibility leading to poor usability and abandonment.

Socioeconomic Factors

Lower income, education levels, and the high cost of specialized assistive tech significantly limit access.

Awareness & Training Deficit

Insufficient knowledge, training, and support for individuals with disabilities and their caregivers.

Bias & Trust Erosion

AI models trained on unrepresentative datasets can be biased or inaccurate, eroding user confidence.

The gap in AI adoption is primarily driven by the digital divide, which results in reduced technology access for people with disabilities.

In 2021, 62% of adults in the U.S. with a disability own a desktop/laptop vs. 81% without; a 16% gap in smartphone ownership."
(Pew Research Centre)

Even where technology and AI are adopted within the disabled community, insufficient support and resources persist, reflecting a one-size-fits-all assumption in AI education.

39%

55%

vs

of disabled workers

of non-disabled workers

Use AI for Problem-Solving in the Workplace

41%

57%

vs

of disabled workers

of non-disabled workers

Rely on External Resources for AI Training

AI's Life Changing Potential

Communication

AI-powered Augmentative & Alternative Communication (AAC) apps and real-time speech-to-text bridge gaps. Natural Language Processing (NLP) personalizes language, for quicker and clearer communication. 

Accessibility

AI-driven screen readers, image-to-text converters, and accessible navigation apps improve access to physical and digital worlds.

Autonomy

AI personal assistants, smart home devices, and reminder apps automate tasks for greater autonomy. 

Education & Employment

Personalized learning using Intelligent Tutoring Systems (ITS) and AI machine learning to identify and correct bias in management processes.

What Good AI Can Do

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Share Accessible Resources 

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Pioneer
AI
Research

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Establish a 
Global
Partnership

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Produce Inclusive and Original Content

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